The MSP Playbook
Independent analysis of Australian MSP contracts, culture, and worker rights. Two perspectives, one mission: make the industry work for you.
Our strongest investigations and guides
Our most original work: sourced investigations, contract analysis, and the evidence on pay and workplace terms. Start here before you choose an MSP, sign a contract, or accept the next “efficiency” programme.
Capgemini Australia: An Investigative Deep Dive
Deep dive into Capgemini Australia - employee reviews, contract issues, offshoring strategy, and what it ...
Read the briefing → Company ProfilesCapgemini: The Vulture of Big Four Collapse
How Capgemini scavenges distressed assets from KPMG and PwC while positioning as the clean alternative. T...
Read the briefing → Industry AnalysisCapgemini's Invisible Workforce: The Offshoring Machine
66% of Capgemini's 421,000 employees are now offshore. Here's how the company hollows out Australian team...
Read the briefing → Contracts & LegalMSP Contract Red Flags: The Complete Checklist
Every bad contract clause in Australian MSP agreements, with examples, legal context, and negotiation str...
Read the briefing → CareerMSP Salary Guide Mid-2026: The Market Has Shifted — Have You?
Mid-2026 MSP salary benchmarks across 50+ Australian MSPs. See how your pay compares and get proven negot...
Read the briefing → People & CultureWage Theft in Australian IT: Is Your MSP Underpaying You?
How wage theft happens at Australian MSPs - unpaid overtime, wrong award classification, off-the-clock wo...
Read the briefing → Industry AnalysisFuture of MSPs: Trends, Threats & Opportunities
Where is the Australian MSP industry heading? Analysis of trends, threats, and opportunities for IT worke...
Read the briefing → Industry AnalysisBig Four vs MSPs: KPMG, PwC, EY & Deloitte
The Big Four accounting firms are moving into IT services. Here's how they're acquiring, offshoring, and ...
Read the briefing → Business StrategyHow to Choose the Best MSP for Your Business
Compare MSP solutions in Australia with a practical checklist covering fit, security, pricing, staffing, ...
Read the briefing → ToolsMSP Salary Transparency Board
Anonymous salary submissions and sourced advertised-pay evidence from Australian MSP and IT services role...
Read the briefing → Worker RightsI Survived: The MSP That Made Me Cry at My Desk
A female network engineer's harrowing account of toxic culture, screaming managers, and panic attacks at ...
Read the briefing → Industry AnalysisAI Didn’t Break Australian IT. The Growth Model Did.
AI is changing technical work, but Australia’s IT crisis also comes from shareholder pressure, labour arb...
Read the briefing →Grow without breaking delivery.
A practical route through positioning, pipeline, onboarding, retention, pricing, capacity, and the evidence behind each decision.
Read the operator playbook →New to MSPs? Follow the learning path.
Start with the model, follow the money, learn good operations, then protect your career.
Understand the industry before it asks you to absorb its risks.
This seven-stage route explains what an MSP does, how it creates value, how good delivery works, and how you can get the most from the model without accepting every bad habit as normal.
Start the MSP learning path →Latest analysis
The most recent MSP industry coverage.
7 Interview Phrases That Should Cost an MSP Your Application
Recruiters use language to pre-frame your expectations. We catalogued 37 red-flag patterns — these are the seven that...
Data & AnalysisWe Scored 95 Australian MSPs. Here's What the Numbers Actually Say.
4,465 comparisons, one ledger, zero marketing spin. The aggregate picture of Australia's managed services industry — ...
People & CultureCorporate Meat Grinders vs Boutique MSPs: Where to Work in 2026
Why enterprise churn-and-burn MSPs chew up engineers, and how smaller human-centric MSPs offer better culture, autono...
CybersecurityACSC Essential 8 in 2026: Why MSP Checklist Audits Are Failing
Australian cyber insurers and ASD audits have cracked down on superficial Essential 8 compliance. Here is how modern ...
Worker RightsRight to Disconnect: What Small Business Expansion Means for MSPs
With Australia's Right to Disconnect expanding to small businesses, here is how on-call rotas, unpaid standby, and al...
Business StrategyHow to Grow an MSP Without Breaking Service Delivery
An Australian MSP growth playbook covering positioning, pipeline, onboarding, retention, pricing, capacity, and metri...
Top Rated MSPs
Employee-rated providers from 95 profiled MSPs — by overall score.
The Ledger in Numbers
Every stat below is computed from our scored ledger of 95 Australian MSPs — rebuilt each time this site is.
Management Alert: The Hero Trap
Indicates a reliance on individual heroics over repeatable processes. This leads to 'Tribal Knowledge' and L3 burnout.
7 tools worth your time
Focused utilities for comparing providers, checking contracts, measuring your position, and making a better decision.
Red Flag Scanner
Find risky clauses and language in a contract.
Scan a contract →Contract Grader
Get a structured A–F review of an employment contract.
Grade a contract →MSP Health Score
Assess financial stability, risk, and salary fairness.
Score your MSP →MSP Cost Calculator
Estimate managed-service costs and break-even points.
Estimate costs →Stack Profitability
Model recurring revenue, direct costs, and delivery capacity.
Model your margin →Procurement Scorecard
Evaluate coverage, security, transparency, and exit terms.
Score a provider →On-Call Impact
Calculate the real cost of after-hours availability.
Calculate the impact →Weekly MSP analysis
Contract red flags, salary data, industry intelligence, and corrections — delivered every Monday.
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