The MSP Playbook
Independent analysis of Australian MSP contracts, culture, and worker rights. Two perspectives, one mission: make the industry work for you.
New to MSPs? Follow the learning path.
Start with the model, follow the money, learn good operations, then protect your career.
Understand the industry before it asks you to absorb its risks.
This seven-stage route explains what an MSP does, how it creates value, how good delivery works, and how you can get the most from the model without accepting every bad habit as normal.
Start the MSP learning path →Latest analysis
The most recent MSP industry coverage.
Capgemini Australia: The 2026 Culture and Cost-Cutting Gap
Capgemini promotes Australian growth while restructuring raises questions about management, progression, workload, an...
CareerMSP Utilisation Targets: What 70% Really Means
MSP utilisation targets hide meetings, admin, training, and after-hours work. Calculate the real workload and challen...
ToolsMSP Due-Diligence Checklist
Run a structured MSP due-diligence review before signing. Check services, SLAs, security, data ownership, pricing, wo...
ToolsMSP Procurement Scorecard
Score an MSP against coverage, security, support, transparency, and exit requirements. A free browser-only procuremen...
ToolsMSP Smart Compare — Natural Language Search
Ask questions about Australian MSPs in plain English. Compare providers, find top-rated firms, and search by location...
OperationsMSP Escalation Matrix: Stop Every Ticket Becoming a P1
Build an MSP escalation matrix that routes incidents to the right team, protects engineers from noise, and gives clie...
Top Rated MSPs
Employee-rated providers from 94 profiled MSPs — by overall score.
Eight tools worth your time
Focused utilities for comparing providers, checking contracts, measuring your position, and making a better decision.
Smart Compare
Ask a plain-English question about 94 MSPs.
Ask a question →Red Flag Scanner
Find risky clauses and language in a contract.
Scan a contract →Contract Grader
Get a structured A–F review of an employment contract.
Grade a contract →MSP Health Score
Assess financial stability, risk, and salary fairness.
Score your MSP →Salary Benchmark
Compare your pay with Australian IT market data.
Check your market value →MSP Cost Calculator
Estimate managed-service costs and break-even points.
Estimate costs →Procurement Scorecard
Evaluate coverage, security, transparency, and exit terms.
Score a provider →On-Call Impact
Calculate the real cost of after-hours availability.
Calculate the impact →Weekly MSP analysis
Contract red flags, salary data, industry intel — delivered every Monday. 316 articles and counting.
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