The Three Main MSP Pricing Models
1. Per-User Pricing
How it works: Fixed monthly fee per user, regardless of devices.
Typical range: $150-$300/user/month
Pros: - Predictable costs - Easy to budget - Scales with headcount
Cons: - Users with multiple devices cost more - Doesn't account for complexity - May include devices you don't need covered
Best for: Companies with standard user profiles
2. Per-Device Pricing
How it works: Fixed monthly fee per device managed.
Typical range: $50-$150/device/month
Pros: - Scales with infrastructure - Covers actual assets - More granular control
Cons: - Harder to predict costs - Users with many devices cost more - Doesn't account for user complexity
Best for: Companies with device-heavy environments
3. Hybrid Pricing
How it works: Combination of per-user and per-device, or base fee + add-ons.
Typical range: $10,000-$50,000/month base
Pros: - Flexible and customizable - Can match actual needs - Includes strategic services
Cons: - Complex to understand - Harder to compare providers - Requires good relationship management
Best for: Larger organizations with diverse needs
What's Included (Typically)
Core Services
- 24/7 monitoring
- Helpdesk support
- Patch management
- Basic security
- Backup management
Premium Add-Ons
- vCIO services
- Project management
- Security operations
- Compliance management
- Disaster recovery
Usually Extra
- On-site support
- After-hours rates
- Project work
- Hardware procurement
- Software licensing
Red Flags in Pricing
- "Unlimited support" (usually means slow response)
- Long-term contracts (3+ years)
- No price transparency
- "Call for quote" pricing
- No SLA guarantees
How to Evaluate
- Get quotes from 3+ providers
- Compare like-for-like services
- Check what's included vs. extra
- Review SLAs and penalties
- Check references and reviews
- Negotiate terms
The Bottom Line
The "best" pricing model depends on your business: - Small, standard users: Per-user - Device-heavy environment: Per-device - Complex needs: Hybrid - Want strategic partnership: Flat-rate + vCIO
Don't choose based on price alone. Choose based on value and fit.
Related Guides
- MSP Contract Checklist — Review your contract
- Red Flags — The 2026 MSP Survival Guide
- MSP Cost Calculator — Calculate your true IT spend
- Hidden Costs of MSPs — What the sticker price doesn't show
- How to Negotiate MSP Contracts — Step-by-step negotiation guide
- The All-You-Can-Eat Myth — Why flat-fee contracts drain your budget
Related Reading
- Direct Contracting vs. MSP: Making the Jump
- Flipping the Script: How to Use an MSP for Your Own Benefit
- How to Choose an MSP: The Due Diligence Checklist
- I Survived: PE Acquired My MSP and Everything Changed
⚠️ The Cost of Waiting
Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.
💰 Check if you're underpaid →🎁 Free Resource: Red Flag Checklist
12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.
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