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Rackspace Technology

US Cloud MSP

Managed CloudAWSAzureGoogle Cloud +2

3.0

/ 5.0

★★★☆☆

5000 employee reviews

🟡 Estimated data

💬

"A once-great company in decline. High risk, low compensation — only suitable as a short-term stepping stone."

👍 Good cloud training and certification support. Fanatical Sup… 👎 Constant layoffs. Below-market compensation. PE cost-cutting…

👥

14000

Employees

📅

1999

Founded

📍

San Antonio

Headquarters

US-based managed cloud computing company that pioneered the 'Fanatical Support' customer service model. Provides managed cloud services across AWS, Azure, and GCP with professional services for cloud migration and optimisation.

Evidence and freshness

🟡 Estimated · Last verified: 2026

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Logo: locally cached from the provider's official website, verified 2026-08-06. Source ↗

Provider logos are shown for identification only and don't imply endorsement.

🏢 Culture & Red Flags

✅Pioneer of 'Fanatical Support' — differentiated managed cloud support model

✅Strong multi-cloud expertise across AWS, Azure, GCP

✅Good for early-career cloud engineers seeking certification support

✅Private equity backing provides capital for growth

🚩Financial distress — loss of founder leadership, multiple restructurings

🚩Below-market compensation across most roles

🚩PE ownership creates margin pressure and cost-cutting mentality

🚩Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)

🚩Awful Glassdoor rating (3.0) — among worst of major MSPs

🚩Business model disruption from hyperscalers going direct to customers

Worker Pros

👍 Strong multi-cloud managed services expertise 👍 Fanatical Support training instills good customer service habits 👍 Cloud certification support and exam coverage 👍 Good for early-career cloud engineers building a resume

Worker Cons

👎 Financial instability — multiple layoff rounds and loss of founder CEO 👎 Below-market salaries across all roles 👎 PE ownership drives constant cost-cutting and margin pressure 👎 Hyperscalers (AWS, Azure) going direct — squeezing Rackspace's business model

💰 Financial Profile

Public Ticker

RXT.NASDAQ ↗

Annual Revenue

$3.0B

Typical Salary Range

$50,000 - $140,000

Ensure your compensation aligns with their margins. Do not subsidise their profitability with unpaid overtime.

📊 Employee Sentiment

Overall: Negative

🔴 Employee Satisfaction Low
🔴 Career Growth Limited
🟡 Work-Life Balance Mixed
🔴 Job Security Very Low
🔴 Management Poor

🎓 Certifications & Specialties

Certifications

AWS Premier PartnerMicrosoft PartnerGoogle Cloud PartnerISO 27001

Specialties

Managed CloudAWSAzureGoogle CloudKubernetesDevOps

Typical Clients

EnterpriseMid-MarketSMBHealthcareFinancial Services

🌐 Visit Official Website ↗

📰 What's Being Said — Rackspace Technology (6 items)

🔥 5,000 Glassdoor reviews: 'Fanatical support for everyone except employees'

📌 Massive layoffs: 10% in Nov 2022, 15% in Aug 2023, ongoing reductions in 2024

📌 Founder Lanham Napier left, strategic direction unclear since

📌 PE backing (Apollo Global) drives margin obsession over employee well-being

📌 AWS and Azure increasingly bypass Rackspace for direct enterprise relationships

📌 Stock down 95% from 2021 IPO — market has lost confidence

🗣️ Employee Sentiment

What employees like

Good cloud training and certification support. Fanatical Support legacy has some genuine value.

What employees dislike

Constant layoffs. Below-market compensation. PE cost-cutting. Business model under threat from hyperscalers.

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💬 Community reviews — Rackspace Technology

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❓ Rackspace Technology — frequently asked questions

Is Rackspace Technology a good place to work?

A once-great company in decline. High risk, low compensation — only suitable as a short-term stepping stone.

What is the salary range at Rackspace Technology?

$50,000 - $140,000. Community-submitted figures are on the salary transparency board.

What red flags should I watch for at Rackspace Technology?

Financial distress — loss of founder leadership, multiple restructurings Below-market compensation across most roles PE ownership creates margin pressure and cost-cutting mentality Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing) Awful Glassdoor rating (3.0) — among worst of major MSPs Business model disruption from hyperscalers going direct to customers

💼 Current openings at Rackspace Technology

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This profile is actively maintained — data sourced from Glassdoor, SEEK, and public filings.
Profile generated 2026-09-22 | Data may not reflect real-time changes. Submit corrections via contact page.